jrinehart Welcome to the Cox Community Forums! Thanks for posting about the trouble you've encountered with the Panoramic Wifi app after moving. I can see how this would be frustrating and would like to help, especially as this is a matter beyond the ability of our forums users to resolve. I tried to locate your account using your forums credentials but was unsuccessful. I'd like the opportunity to review your account and ticket. Please send an email to us at cox.help@cox.com with your full name, complete street address with city and state, and a link to your forums post. In addition to email, you can reach us on Twitter/X at @CoxHelp, or visit us on Facebook.