Forum Discussion

smnnkd's avatar
smnnkd
New Contributor
5 years ago

WiFi Intermittent with New Cox Panoramic Gateway

About 6 weeks ago, Cox dropped their 300 Plan and was forced to get a new plan. I upgraded to Ultimate, and was advised I should replace the older Panoramic wifi device. Ever since, we experience int...
ColleenD's avatar
ColleenD
Moderator
Smnnkd,

It sounds like you've been through a lot, and for that I'm sorry. Using too many devices at once can slow your wifi traffic but what you're describing sounds like over-all it should be fine as long as the connected devices are not all downloading/uploading large files all at the same time.

I'm curious to know if your wifi dropping always corresponds to the HP laptop use.

-Colleen
Cox Forums Moderator
smnnkd's avatar
smnnkd
New Contributor
5 years ago

Hi colleend Nope, the connection can drop even when the HP is completely Shutdown. The HP laptop seems like more of a false cause or rare cause. If the laptop use can be a cause of the connection drop, any idea how to mitigate that?

Can you tell me what causes or relates to the Data Harvest entries in the Event Log, as cited in my original post?

--Steve

  • ColleenD's avatar
    ColleenD
    Moderator
    5 years ago
    Smnnkd, the data harvest entries can be attributed to data updates for the Cox Wifi app that allows you to manage your Panoramic WiFi home network. What type of WiFi connection does your HP laptop use? -Colleen
    • smnnkd's avatar
      smnnkd
      New Contributor
      5 years ago

      @ColleenD The laptop uses only wifi.