Forum Discussion

nothinghere's avatar
nothinghere
New Contributor
6 years ago

Why I do not see 300MG with SB6183 on Gigablast service?

I have SB6183 that is capable of 680MB easy.

I switched to 1G service. While I wait for the 1G modem, I expect to see 680MB on the current modem.

Why I see no change from 150MB service.

Why? Tech support on chat is useless.

Gigablast
SB6183
  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Hi Nothinghere. As you need a DOCSIS 3.1 modem to get Gig service, your service won't upgrade from the current level you have until the new modem is activated. If you need further assistance, you can reach us via Facebook, Twitter or via email at cox.help@cox.com. - Lisa, Cox Support Forums Moderator
    • nothinghere's avatar
      nothinghere
      New Contributor
      6 years ago

      What issue? I want freedom to choose. I pay for 1G service and provide the 680M modem - what is the problem? I am happy with it?