Forum Discussion

nothinghere's avatar
nothinghere
New Contributor
6 years ago

Why I do not see 300MG with SB6183 on Gigablast service?

I have SB6183 that is capable of 680MB easy. I switched to 1G service. While I wait for the 1G modem, I expect to see 680MB on the current modem. Why I see no change from 150MB service. Why? Te...
Gigablast
SB6183
LisaH's avatar
LisaH
Moderator
6 years ago
Hi Nothinghere. As you need a DOCSIS 3.1 modem to get Gig service, your service won't upgrade from the current level you have until the new modem is activated. If you need further assistance, you can reach us via Facebook, Twitter or via email at cox.help@cox.com. - Lisa, Cox Support Forums Moderator