Forum Discussion

badcoxbad's avatar
New Contributor

why has there been so many outages in my tucson neighborhood and how come cox will not tell me?

everyday in 85716 and cox trying to blame my equipment, it is shameful

5 Replies

  • urza9814's avatar
    New Contributor

    I'm seeing outages every day up here in Rhode Island too, I talked to Cox support and after a little prodding they confirmed they've had known outages in this area three days in a row now, always around 3pm EST, but they don't yet know the cause...I think that'd be around 1pm your time, is that when yours is going down too? Because that would probably be a very bad sign...

  • Dave9's avatar
    Contributor III

    I think Cox flags an "outage" any time a tech is doing something that can take a node or multiple homes offline. So in a way it can be a good thing because it means they're trying to fix stuff. When I've had techs out and they had to disconnect the cable at the pole it always caused an outage to appear in the system. I could be wrong but as you said Cox won't explain these things so we have to try to figure out what it means on our own.

  • Hello. I recommend sending us an email with your full name, address, and a brief description of the concern to so we can take a closer look for you. -Allan, Cox Support Forums Moderator.
  • JohnnyM's avatar
    New Contributor II

    I just called about the outage lasting longer than 24 hours in Tucson 85713. I was told once enough people call in from the area it automatically flags as an outage. It doesn't necessarily mean someone is fixing it. I was told mid April we are getting a node split so I expect it will be in outage until then.

  • WishIHadInterne's avatar
    New Contributor II

    What I find interesting is they flag the outages and still charge for the day. If you know well enough to flag it you know you shouldn’t be charging since you are not providing a service. They want to squeeze as much cash out of their unsuspecting customers (likely the older) and only credit those who take the time to demand not to be charged for services they are failing to provide.