Forum Discussion
Dave9
5 years agoContributor III
I think Cox flags an "outage" any time a tech is doing something that can take a node or multiple homes offline. So in a way it can be a good thing because it means they're trying to fix stuff. When I've had techs out and they had to disconnect the cable at the pole it always caused an outage to appear in the system. I could be wrong but as you said Cox won't explain these things so we have to try to figure out what it means on our own.
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