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Mark2's avatar
Mark2
New Contributor
8 days ago

We are paying too much money for Internet with all of these outages!!!!!

I live in the Zachary Taylor neighborhood. I’m certain there are records of outages showing when they happen and for how long. On average, I’d say I have one a week sometimes two there for several hours long. This rarely happened when I was W/ AT&T. They always seem to happen on Sunday morning as well in most cases it appears to have nothing to do with weather. I feel that when you pay for a service you should get that service. Well that’s not happening since I’ve been with Cox. We deserve a credit of money on our bill. Sadly, you probably won’t get one unless we all rise up together. I’m sick of this **bleep** if it doesn’t change or if I don’t get a credit then I will never return to Cox ever again, and I will devote the rest of my life to making sure everyone knows that they do not live up to their promises. 

  • Hi Mark, I apologize for the experience you have had the cox forums are a place for our customers to ask questions and discuss the technical aspects of our service. If you require individual assistance, please contact us privately. Our email address is cox.help@cox.com. Please be sure to include your name, full street address and a link to your forum post.