Forum Discussion

batemjo's avatar
batemjo
New Contributor
2 months ago

Cox not paying on time

I accepted COX mobile offer of an iphone 16 recently, whereby they make the payment each month on the phone.

I was required to create a credit account with something called CITIZENS PAY to finance the phone at 0% interest. The payments are due the 1st of the month, but COX is making them on the 24th. So for 23 days each month I get hounded by CITIZEN PAY about late payments.

I am afraid this will eventually affect my credit score report. When I tried to contact COX, I ended up texting with someone in India who had no understanding of how to correct this, and the CITIZEN Pay representative told me I have to get COX to fix the problem.

How? Any suggestions?

  • LatitiaS's avatar
    LatitiaS
    2 months ago

    Hi batemjo,

    You have reached the right place.  Well almost.  Please send us an email to cox.help@cox.com and we would be happy to assist with changing your bill date.  We look forward to working with you.  

    Cox Support Forum Moderator 

  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 months ago

    Hi batemjo,

    You have reached the right place.  Well almost.  Please send us an email to cox.help@cox.com and we would be happy to assist with changing your bill date.  We look forward to working with you.  

    Cox Support Forum Moderator 

    • batemjo's avatar
      batemjo
      New Contributor
      2 months ago

      I sent an email to the address you gave with your name in the subject line and a description of the problem. Hopefully someone will respond,

      Thank you.

    • batemjo's avatar
      batemjo
      New Contributor
      2 months ago

      Here is what I received back when I contacted COX.Help

      "I know how important it is to be sure your Citizen Pay account is fixed to be sure your payments are processing on time. Citizen Pay support is available to help you regarding your Citizen Pay account, bill, and device payments by phone on the Ciizens Pay App, website pay.citizensbank.com/auth/login , or phone 1-877-291-6391. Because the Citizens Pay account is different from the Cox Account, our support is not able to answer questions about the Citizen Pay account."

      So Cox says it is Citizens Pay problem to fix, Citizen Pay says it is COX's problem to fix.
      So I don't consider this problem to be solved.

       

       

      • DannyS's avatar
        DannyS
        Moderator
        2 months ago

        Hello batemjo, if still finding concerns with submitting payments.  We will be happy to revisit the concern and see if there is anything we can add for assistance.  Please email us anytime at cox.help@cox.com for assistance anytime when needed.