Cox not paying on time
I accepted COX mobile offer of an iphone 16 recently, whereby they make the payment each month on the phone.
I was required to create a credit account with something called CITIZENS PAY to finance the phone at 0% interest. The payments are due the 1st of the month, but COX is making them on the 24th. So for 23 days each month I get hounded by CITIZEN PAY about late payments.
I am afraid this will eventually affect my credit score report. When I tried to contact COX, I ended up texting with someone in India who had no understanding of how to correct this, and the CITIZEN Pay representative told me I have to get COX to fix the problem.
How? Any suggestions?
Hi batemjo,
You have reached the right place. Well almost. Please send us an email to cox.help@cox.com and we would be happy to assist with changing your bill date. We look forward to working with you.
Cox Support Forum Moderator