Hi batemjo,
You have reached the right place. Well almost. Please send us an email to cox.help@cox.com and we would be happy to assist with changing your bill date. We look forward to working with you.
Cox Support Forum Moderator
Here is what I received back when I contacted COX.Help
"I know how important it is to be sure your Citizen Pay account is fixed to be sure your payments are processing on time. Citizen Pay support is available to help you regarding your Citizen Pay account, bill, and device payments by phone on the Ciizens Pay App, website pay.citizensbank.com/auth/login , or phone 1-877-291-6391. Because the Citizens Pay account is different from the Cox Account, our support is not able to answer questions about the Citizen Pay account."
So Cox says it is Citizens Pay problem to fix, Citizen Pay says it is COX's problem to fix.
So I don't consider this problem to be solved.
Hello batemjo, if still finding concerns with submitting payments. We will be happy to revisit the concern and see if there is anything we can add for assistance. Please email us anytime at cox.help@cox.com for assistance anytime when needed.
I already contacted that email address and posted their response above, which boiled down to
"Because the Citizens Pay account is different from the Cox Account, our support is not able to answer questions about the Citizen Pay account."
