Forum Discussion

AZDesertGal's avatar
AZDesertGal
New Contributor
6 years ago

Very, very, very bad internet speed. Now Kbps and not MBPS

t just keeps getting worse.  Now my download ranges from 141 to 525 kpbs wlhen it should be at 30 MBPS.   They are supposedly working on the lines (about 6 weeks, since I filed a report with FCC) but just keeps getting worse no matter what they do.  Even loaned me a panoramic modem router to try (no better, just got worse)  Just got my new bill and wonder why I am still paying for this service when it is non-existent.  I can't even stream any shows as it says the speed is to slow.  

I am wondering why I even subscribe to internet with cox.????

I have been suffering from this since 2010.  They just cannot get it fixed for me.

I am disabled Senior and they are just bleeding me dry.

They care for nobody only making money for Cox.  Not even any discounts either for Seniors.:(

Here is the report of my speeds

Showing results 1 to 4 of 4 arrow up Only Upload    arrow down Only Download   
All Identifiers  Dallas, TX  Washington D.C.  Seattle, WA  Amsterdam, NL  Singapore, SG  San Jose, CA  Global Multithread  Melbourne, AU  London, GB  Hong Kong, CN  San Francisco, CA  New York, NY  Frankfurt, DE  Colorado Springs, CO  Los Angeles, CA  Stockholm, SE  Miami, FL  Tokyo, JP  Sydney, AU  Bangalore, IN  Sao Paulo, BR  Home  Office  Work  School  Laptop  Netbook  Bedroom  Game Room  Living Room  Den / Study  Garage  Kitchen  WiFi  Location 1  Location 2  Location 3  Location 4  Location 5  Location 6  Location 7  Location 8  Location 9  Location 10  Android Detected  iPad Detected  iPhone Detected  Miscellaneous 

TIME arrow down   arrow up arrow down  SIZE   SPEEDCONNECTIDPROVIDERTID  
Sun Feb 25 2018 @ 1:57:11 am Dallas, TX Bedroom US arrow 920 kB 521 kbps 65 kB/s 6245447828312 Cox Communications history XRgo6ZiwB share history
Thu Feb 22 2018 @ 5:06:22 pm Dallas, TX Bedroom US arrow 920 kB 585 kbps 73 kB/s 6245447828312 Cox Communications history RLTacXwyk share history
Mon Feb 19 2018 @ 12:42:50 am Dallas, TX Bedroom US arrow 11.3 MB 213 kbps 27 kB/s 6245447828312 Cox Communications history kqXQbv5zD share history
Wed Feb 14 2018 @ 6:27:19 pm Dallas, TX Bedroom US arrow 6.4 MB 141 kbps 18 kB/s 6245447828312 Cox Communications history GWfk8E4ty share history

1 Reply

  • Karen_R's avatar
    Karen_R
    Former Moderator
    Hello AZDesertGal,

    Thank you for reaching out to Cox Forum Support. I truly apologize that you've had the poor download speeds. We would like to take a look into this for you. Please email cox.help@cox.com with your full name, address, and a link to this forum post. We can investigate this issue and provide an update. We will reply back once we receive the email. Thanks