Forum Discussion

Jodokast1616's avatar
Jodokast1616
New Contributor
5 years ago

Service out multiple times with no assistance available

This is the second time this week i have lost my internet service in the middle of the day.  Cox acknowledges an outage but doesn't say why.  The phone support wont take calls and live chat says ther...
jtejedor's avatar
jtejedor
New Contributor
5 years ago

I have been having the same issue but they never offer me a credit. I am really close to switching I have to work from home and the connection goes down several times a day.

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Jtejedor. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator