I’m a new customer setting up my internet, but it won’t connect to my ps5. It keeps saying my internet service provider or my router is preventing my system from connecting. I’ve been chatting with customer service but he’s been useless so far. Please help
UPDATE: My problem has been resolved thank everyone who helped out.
Try this. As per here, that error points to a DNS issue. If that doesn't work, what model router do you have? Panoramic gateway? If so, try turning off Advance Security. and make sure the PS5 isn't blocked or put on "hold" via the parental controls in the Panoramic app. Last, can other devices get online?
Any update? If my post fixed your problem, feel free to make it as a solution or thumbs it up. Bruce has me beat by like 200 thumbs. 😄
It just says that the provider won’t allow you to connect
How did you fix it?
Hi Zphill754,
I would recommend checking your settings manually. You may need to try power cycling the modem and router first and then checking the settings manually.
If you are using one of our Panoramic devices, using the app will assist you a great deal.
Hope this helps.
Cox Support Forum Moderator
I live in an apartment complex and the routers are on the ceilings, and don’t have access to the modem
