Can’t connect to internet.
I’m a new customer setting up my internet, but it won’t connect to my ps5. It keeps saying my internet service provider or my router is preventing my system from connecting. I’ve been chatting with c...
Forum Discussion
It just says that the provider won’t allow you to connect
Are you connected wirelessly or via ethernet?
Wirelessly
Any idea?
I apologize, I am not sure. Does the PS5 prefer a WPA3 frequency? If so, that may need to be enabled in the router. If you have a Panoramic router, you should be able to verify that in the Cox Panoramic App, or you can email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist you there.
