Series Recording Not Available
I called Cox this morning because the option to Record a Series is not available to me on my Contour 1 DVR for Big Brother, Days of Our Lives, or General Hospital among other shows. My parents in a different household have the same issue. On the guide, these shows do not have episode numbers in the episode description. There is just a period where the episode number should be. The person I spoke to on the phone said I had to schedule a technician to come out to check my signals, but I know this isn't an issue at just my house so I'm trying to get Cox to please fix this on their end. I opened a ticket about this last Friday, but there was no status on that ticket in the system. I'd like to avoid a technician coming to my house unnecessarily.
- You can cancel the service call, this is already being looked into nationally and is not something a technician is needed at the home for. You can email us at firstname.lastname@example.org to cancel the work order or you can also manage appointments online at cox.com.
Cox Support Forum Moderator