Forum Discussion

JC's avatar
JC
New Contributor II
5 years ago

Series Recording Not Available

I called Cox this morning because the option to Record a Series is not available to me on my Contour 1 DVR for Big Brother, Days of Our Lives, or General Hospital among other shows. My parents in a d...
contour
DVR
series recording
  • BrianM's avatar
    BrianM
    5 years ago
    You can cancel the service call, this is already being looked into nationally and is not something a technician is needed at the home for. You can email us at cox.help@cox.com to cancel the work order or you can also manage appointments online at cox.com.

    Brian
    Cox Support Forum Moderator
BrianM's avatar
BrianM
Moderator
You can cancel the service call, this is already being looked into nationally and is not something a technician is needed at the home for. You can email us at cox.help@cox.com to cancel the work order or you can also manage appointments online at cox.com.

Brian
Cox Support Forum Moderator
JC's avatar
JC
New Contributor II
5 years ago

Thank you, Brian. Is there an estimated time for the issue to be fixed? It's been almost a week that it's been going on. It happened two weeks ago and got fixed for a few days and then stopped working again.

  • DustinP's avatar
    DustinP
    Moderator
    5 years ago
    There isn't an estimation at this time, though we recommend trying this and share your findings. Please verify you do not have the series recordings set already in the settings. If it is, then please delete the series recording, or program the single episode that was cancelled. Menu - DVR List - Series Manager. Please share your findings.

    Dustin
    Cox Forum Support Moderator