Forum Discussion

JC's avatar
JC
New Contributor II
5 years ago

Series Recording Not Available

I called Cox this morning because the option to Record a Series is not available to me on my Contour 1 DVR for Big Brother, Days of Our Lives, or General Hospital among other shows. My parents in a d...
contour
DVR
series recording
  • BrianM's avatar
    BrianM
    5 years ago
    You can cancel the service call, this is already being looked into nationally and is not something a technician is needed at the home for. You can email us at cox.help@cox.com to cancel the work order or you can also manage appointments online at cox.com.

    Brian
    Cox Support Forum Moderator
AuntSandy's avatar
AuntSandy
New Contributor
5 years ago

I have the same issue. Customer chat was not helpful. They sent a reset signal (which I had already done several times), then disconnected chat before reset was completed. I hope Cox gets this fixed quickly!

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    the reset signal sent by cox includes updates, the reboot you do over the phone just reboots.