First, I am a long time lurker. Never bothered to post because any questions I had about local service/problems mostly have been answered here by people much smarter than me. Thanks for that. I live in the North Phoenix area.
Second, I too am a long time (22 Yrs.) Tivo user. I did not know if I should start a new thread or just piggyback on to one of the many tuning adapter related ones. If this warrants a new thread hopefully one of the mods will move it.
I have five Bolts. Every month or two I have had to power cycle the TA's which generally worked. Irritating but livable - until just over a year ago. It has been a nightmare.
We routinely test the coax (Cat 6) and splitters when there is a problem including the street box to house, the long run from the POE to the main drop, all splits from the main drop to the various rooms, the barrel wall connectors and cable runs from the wall to the splitter and the cable from the splitter to the TiVo and TA. Coax is replaced when necessary.
Now for the past two weeks on one TA and about four months for another TA nothing has worked. Cox Cable has had one foot out the door for the last few years. They now have one foot and several toes out the door. We have changed out TAs repeatedly. Today, after the routine cable testing Mr Rat tested two of the TAs. They both had shorts. TAs were taken back to Cox retail store where they were given one last chance. Give us a device that worked properly or terminate the 25 yr long service. The person we spoke to claimed to be a tech and said he hated working on TAs. He also said they did not have any replacements in stock and handed us a business card, told us to call and replacements would be mailed to us. OK.
Called the number on the card, asked for replacement units. Call was transferred three times and finally spoke to a nice lady who said her name was Mary. Turns out the phone number is to the local corporate HQ (Deer Valley). She said that rather than send us Cisco units, she would be sending us the new units (rollout is allegedly August) that replace the old Ciscos. She also said with the new Cox system we cannot have two new units with three old units so she was sending us five of the new TAs. Since we have nothing but black screens to watch she would send expedited UPS delivery for tomorrow or Thurs. There is also an app to download to assist with setting things up and Tivo will have to be going through the new installation including the evil Guided Setup (anyone remember the dreaded 86%?) Also the entire Cox billing system is new. With the newer devices, our service level will not change and our monthly bill will be reduced. Why I do not know. She also never mentioned the name of the manufacturer or model for the new boxes. I will not know what I am going to receive from Cox until I receive it, but if the very nice Mary was speaking truthfully, it would appear others with endless TA problems may also be candidates for the new units. Mary mentioned she did not know and the system is very new and she was still learning it.
I will let you know what I receive and, if possible, when everyone else can get the new devices.
That's my story and I'm sticking to it. Anyone who stayed awake long enough to slog through all of the above should treat themselves to a cool, refreshing adult beverage...
