Forum Discussion

JsR's avatar
JsR
New Contributor
2 months ago

Internet Dropping

Had issues with my own modem and router and switched to the panoramic modem/router combo. Still have the same issue! WiFi shows connected but no internet. This happens 6-20 times per day. I can turn off WiFi on my phone and it immediately connects to sites I was trying to reach on WiFi. My daughter works from home and is very frustrated with Cox internet. Any help is appreciated.

  • Allan's avatar
    Allan
    Moderator
    2 months ago

    Hello. I know how frustrating intermittent service can be and I want to help. Please feel free to send an email with your full name, address, and a brief description of this issue to cox.help@cox.com