Forum Discussion

tiredofthis's avatar
New Contributor
6 years ago

Router restarts randomly, Internet outage

My modem/router has been randomly restarting for the past couple of weeks. The weekends are the worst with upwards of 10 restarts throughout the day, each resulting in internet outage. I initially th...
  • Becky's avatar
    6 years ago
    Hi Tiredofthis, are there any splitters on the coax connection to the Arris TG1682G? Are you able to test a wired connection to see if the connectivity issues continue? (Unplug the power from the TG1682G. Connect a device to the TG1682G with an ethernet cord, and then plug the power back in.) If connectivity issues continue on a device physically connected to the modem with an ethernet cord, I suggest a service call. -Becky, Cox Support Forums Moderator