Forum Discussion

Ryan00's avatar
Ryan00
New Contributor
6 months ago

Some devices can’t connect to my panoramic wifi gateway but some can

Hello, not sure what to do here. Everything was fine last night, but this morning when I woke up, my phone wouldn’t connect to my home wifi. I tried to reconnect and it said “incorrect password” so I ended up resetting the wifi password. 

under the new password, I put in the details and still said incorrect password. I reset my phone; same message. Reset the gateway. Same message. Forgot the device from my phone, tried again and same incorrect password message. I tried other devices. My laptop connects, Amazon Alexa connects. My Bluetooth lights connect, but my Xbox does not connect. It also gives the same message. 

not sure what to do here. I called support and they also don’t know what the problem is. Can someone give me any assistance please? Thank you! 

  • GregP1's avatar
    GregP1
    Moderator
    6 months ago

    Hi Ryan00, 

    I apologize for the trouble you are having connecting to the Panoramic wifi modem with some devices. We want to help. I can think of several this that may be causing this I would like to check on your wifi modem. Please reach out to us privately. Our email address is cox.help@cox.com Please include your name, full street address and a link to this forum thread.

    Greg

    • amybesq's avatar
      amybesq
      New Contributor
      3 days ago

      My Samsung frame tv, my iPhone and MacBook Air connect. My TCL Roku tv, my 10 year old Samsung and my Vizio with Roku streaming stick don’t connect. Spent an hour on the phone with Cox, who said they couldn’t fix it, and hour with Roku who couldn’t fix it and I now have 3 TVs with no connectivity. Ridiculous. 

      • Shariel's avatar
        Shariel
        Moderator
        2 days ago

        amybesq, I am sorry you're having issues connecting your devices. Have you already tried resetting the gateway to factory settings? 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    6 months ago

    Is it a Iphone? If so, try disabling private wifi addresses. See here.

    Also, are you using a Panoramic gateway? If so, try turning it off and make sure your wifi network goes away. If not, it might be someone near by who used your network name(SSID) for their router. Maybe some devices are trying to connect to THAT network, which has a different password.

    Last, make sure you aren't connecting to "CoxWifi" network. That is Cox's hotspot which is different then the private wifi you would usually connect to.

  • d3m3tree's avatar
    d3m3tree
    New Contributor II
    6 months ago

    Another note that may or may not apply in your case..... sometimes if you are typing on an iphone / apple devices (not sure about android but presumably similar) the autocomplete will add a space after the word which in my case i have autocomplete set up for my name so i can type 3 letters and have the rest fill in automatically and my username is often initiallastname so i have to make sure to delete the space it adds in (anticipating that there will be more words to follow) when signing in to certain sites ... Imagine you might have solved this issue already but maybe not or maybe someone else may benefit..