Forum Discussion

Ryan00's avatar
Ryan00
New Contributor
6 months ago

Some devices can’t connect to my panoramic wifi gateway but some can

Hello, not sure what to do here. Everything was fine last night, but this morning when I woke up, my phone wouldn’t connect to my home wifi. I tried to reconnect and it said “incorrect password” so I...
amybesq's avatar
amybesq
New Contributor
3 days ago

My Samsung frame tv, my iPhone and MacBook Air connect. My TCL Roku tv, my 10 year old Samsung and my Vizio with Roku streaming stick don’t connect. Spent an hour on the phone with Cox, who said they couldn’t fix it, and hour with Roku who couldn’t fix it and I now have 3 TVs with no connectivity. Ridiculous. 

Shariel's avatar
Shariel
Moderator
2 days ago

amybesq, I am sorry you're having issues connecting your devices. Have you already tried resetting the gateway to factory settings? 

  • amybesq's avatar
    amybesq
    New Contributor
    2 days ago

    Hi Shariel, I have. I’ve also reset the televisions. I’m at my wit’s end. 

    • Shariel's avatar
      Shariel
      Moderator
      2 days ago

      Please send us an email to Cox.Help@Cox.Com with your full name and address for assistance. 

      • amybesq's avatar
        amybesq
        New Contributor
        2 days ago

        Thanks - I emailed and am crossing my fingers. Will post again if I get a solution I can share.