Forum Discussion

Ryan00's avatar
Ryan00
New Contributor
8 months ago

Some devices can’t connect to my panoramic wifi gateway but some can

Hello, not sure what to do here. Everything was fine last night, but this morning when I woke up, my phone wouldn’t connect to my home wifi. I tried to reconnect and it said “incorrect password” so I...
GregP1's avatar
GregP1
Moderator
8 months ago

Hi Ryan00, 

I apologize for the trouble you are having connecting to the Panoramic wifi modem with some devices. We want to help. I can think of several this that may be causing this I would like to check on your wifi modem. Please reach out to us privately. Our email address is cox.help@cox.com Please include your name, full street address and a link to this forum thread.

Greg

  • amybesq's avatar
    amybesq
    New Contributor
    2 months ago

    My Samsung frame tv, my iPhone and MacBook Air connect. My TCL Roku tv, my 10 year old Samsung and my Vizio with Roku streaming stick don’t connect. Spent an hour on the phone with Cox, who said they couldn’t fix it, and hour with Roku who couldn’t fix it and I now have 3 TVs with no connectivity. Ridiculous. 

    • Shariel's avatar
      Shariel
      Moderator
      2 months ago

      amybesq, I am sorry you're having issues connecting your devices. Have you already tried resetting the gateway to factory settings? 

      • amybesq's avatar
        amybesq
        New Contributor
        2 months ago

        Hi Shariel, I have. I’ve also reset the televisions. I’m at my wit’s end.