Poor Service, can't talk to a human
Internet went out right after a phone call ( I have internet and phone service). I reset the modem and the modem would not connect to internet. Even rebooted computer, knowing this wouldn't help as...
Forum Discussion
You are going to have to call Cox. Once you reach tech support, ask to be escalated to CAG. It actually sounds like your modem isn't provisioned properly, which means no connectivity, phone or internet. CAG will be able to help you faster and more accurately than the first level will do.
