Forum Discussion

geegee1994's avatar
geegee1994
New Contributor
2 months ago

Worst Customer Service Ever

I just got off a call with a cox customer service man regarding my bill.   I was trying to understand my last bill however, he talked over me, yelled, and didn't have any patience.   I am glad I cancelled my service.   I was with Cox for approx. 30 years and I will no longer give them my business.

  • LatitiaS's avatar
    LatitiaS
    2 months ago

    Hi geegee1994,

    First and foremost thank you for your 30 years of loyalty!  With everything you described, I believe you have every right to be disappointed.  I regret to learn we lost your business without an opportunity to address and resolve your concerns.  It is upsetting to learn one of my peers did not treat a customer with courtesy and respect and I wholeheartedly apologize.  If I may, would you mind sending us an email to Cox.help@cox.com with your account information.  I would very much like to forward the details of your call to our leadership team.  Customer Service is very important and we want to ensure we are addressing unsatisfactory interactions.  

    Cox Support Forum Moderator

  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 months ago

    Hi geegee1994,

    First and foremost thank you for your 30 years of loyalty!  With everything you described, I believe you have every right to be disappointed.  I regret to learn we lost your business without an opportunity to address and resolve your concerns.  It is upsetting to learn one of my peers did not treat a customer with courtesy and respect and I wholeheartedly apologize.  If I may, would you mind sending us an email to Cox.help@cox.com with your account information.  I would very much like to forward the details of your call to our leadership team.  Customer Service is very important and we want to ensure we are addressing unsatisfactory interactions.  

    Cox Support Forum Moderator

  • soMos45's avatar
    soMos45
    New Contributor III
    30 days ago

    Great decision,  I will be canceling my service soon also 

    • LisaH's avatar
      LisaH
      Moderator
      30 days ago

      Hi soMos45. Customer service is very important to us. We value you and want you to have a positive experience with us. Would you allow me an opportunity to address each of your concerns? Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator