Worst Customer Service Ever

Question

I just got off a call with a cox customer service man regarding my bill.&nbsp; &nbsp;I was trying to understand my last bill however, he talked over me, yelled, and didn't have any patience.&nbsp; &nbsp;I am glad I cancelled my service.&nbsp; &nbsp;I was with Cox for approx. 30 years and I will no longer give them my business.

latitias · Accepted Answer

Hi geegee1994,
First and foremost thank you for your 30 years of loyalty! &nbsp;With everything you described, I believe you have every right to be disappointed. &nbsp;I regret to learn we lost your business without an opportunity to address and resolve your concerns. &nbsp;It is upsetting to learn one of my peers did not treat a customer with courtesy and respect and I wholeheartedly apologize. &nbsp;If I may, would you mind sending us an email to Cox.help@cox.com with your account information. &nbsp;I would very much like to forward the details of your call to our leadership team. &nbsp;Customer Service is very important and we want to ensure we are addressing unsatisfactory interactions. &nbsp;
Cox Support Forum Moderator