I would be willing to discuss this issue with your team in hopes of getting better service for any other customers also.
let me update you on my issue though. The tech showed up today around 4:30pm and went to the box under the eave of my house. Disconnected the wires and run a meter check. Goes to the pole and does the same thing. Comes back to my house and reconnects it and everything worked.
great right?
one problem, I spent 5 hours cutting the *** trees down because I was told they had to run a new line and could not do it because of the trees. This was Friday.
so I went all weekend without cable or internet, spent 5 hours cutting down the trees myself, when the guys on Friday only needed to do some connections. Your guys were too *** lazy to go through the motions on Friday evening which was Good Friday. This was why they did not even attempt to knock on my door. They were already running late showing up at 4:45pm when their deadline was 5:pm and they had another call to get through. It appears that the guys working on the line around the corner caused the issue, much like I told the guy the very first day.
I have been a supervisor for over 40 years and I will say that whomever was on the call on Friday should be written up. This is not how I would want one of my workers treating my customers.
