How to disconnect a device you don't know what it is
I went over my data usage for the first time this month. How do I see which devices are using data each month? I have a device showing up that I want to 'forget' but app won't let me unless I can disconnect it myself. Not my device, but it shows connected. Cox can't disconnect it and also can't tell me if or how much data this device used. This is so lame customer service I can't believe it. The answer is that I have to change my password and reconnect ALL the devices on my plan.
I cannot find anything in my online account or on the Cox Panaramic WiFi App.
This is CRAZY!!