Forum Discussion

CoxCustomerServ's avatar
CoxCustomerServ
New Contributor
2 years ago

How to disconnect a device you don't know what it is

I went over my data usage for the first time this month. How do I see which devices are using data each month? I have a device showing up that I want to 'forget' but app won't let me unless I can dis...
comanche's avatar
comanche
New Contributor
2 years ago

Your Cox app should allow you to pull up the device in question and pause it from your gateway until you want it reconnected. At least whomever has gotten on will not have access as long as the device is paused. I do this with my grandson. I had an instance where a device showed up, but it turned out to be my Cox techs phone.