Forum Discussion

CoxCustomerServ's avatar
CoxCustomerServ
New Contributor
2 years ago

How to disconnect a device you don't know what it is

I went over my data usage for the first time this month. How do I see which devices are using data each month? I have a device showing up that I want to 'forget' but app won't let me unless I can dis...
Darkatt's avatar
Darkatt
Honored Contributor

The pano app is supposed to allow you to see what amount of data each device is using, on a pano modem. 

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

Really? So the meter doesn't track devices but the gateway does. Good to know. Any idea how it works for the OP?

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    https://www.cox.com/residential/support/cox-panoramic-wifi-app-features.html  Network activity paragraph - Provides visual representations of activity on your network, and the ability to view individual device's network activity over a 24-hour period and past 30 day-average.

    1. Tap Overview tab.
    2. At the top of the screen, tap View Network Details
    3. For more information about the differences between network activity and data usage, see Understanding Data Usage.

      Note: The app begins tracking network activity after you have signed into the app for the first time.
    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      Thanks, hope that helps.