Internet Down AGAIN
Like many other Cox Internet costumers for the past month our internet service goes out at least once a day if not more. Sometimes the service stays out for 12 plus hours sometimes an hour. I have co...
Forum Discussion
I can try to answer as we are an older couple and our sons help us with equipment hook up and what equipment will work with the service we purchase. I try to learn as much as possible so not to bother my children but don’t know if I have all information you might need.
Hi JCNEW2002, I understand the impact that intermittent internet dropouts have on a busy family, and I apologize that replacing the modem didn't resolve the issues. Intermittent internet connectivity issues do not automatically mean that Cox is having an outage. For example, there may be something impacting the network signal to your home, specifically. This is where the suggestion of a service appointment by WiderMouthOpen is a good call. The line to your home may need to be replaced, for example. So that my team can take a closer look at what's happening and schedule a service call, if needed, please email Cox.Help@cox.com. You can also reach us by chatting through the Cox App or www.cox.com/chat.
When you say that chat is "us" I think you mean Cox, and not the Social Media Team that the moderators are part of, right? IMO chat is bad. They are outsourced over seas and follow a very narrow script. You are better off emailing or calling in and asking for Customer Advocacy Group(CAG). Also, be aware that anything wrong past where the coax connects to your electrical ground is your property, and if the cause of your problem, will cost you for the technician. You can get Cox Complete Care(CCC) for 10$ a month but you have to keep it for 3 months to cover the cost of the technician. If the problem is before the ground, there shouldn't be a charge either way.
