super slow speeds 0645-1845 daily
OK this is weird..
We have 500/10 service at home, same plan for years now. For the last 6-8 weeks, all day long our downstream speed hovers at about 10 mbps instead of 500 as it should be. Upstream unaffected - also stays around 10, which is where it belongs.
Went through 2 very painful tech support calls and after much arm-twisting, finally got them to schedule a truck roll. Tech comes out and finds that the line from the Cox terminal in front our house, to the connection on the house, to be very "noisy" due to the fact it was buried in the ground without being installed in conduit. He ASSumes this must be what's causing our anemic speeds. At the time I hadn't yet determined that it was a time-of-day specific thing so it made sense to me too. He ran a temp line from the street, and scheduled the line to be permanently replaced, in conduit, which has since happened. NO CHANGE in speeds, but knowing now that it's time-dependent, that makes sense.\
By taking a bunch of speedtest readings in recent weeks I've determined that the slowdown starts around 6:45 in the morning, and ends around 6:45 pm. At that time speeds return to 500+ mbps, usually closer to 600, which is how everything behaved until this started.
Can anyone at Cox offer some guidance here? Seems REALLY strange that this happens in a relatively exact 12-hour cycle. Almost seems like it's some sort of provisioning problem. HELP!!
Thanks
Kevin
Cochise County, AZ