super slow speeds 0645-1845 daily
OK this is weird.. We have 500/10 service at home, same plan for years now. For the last 6-8 weeks, all day long our downstream speed hovers at about 10 mbps instead of 500 as it should be. Upstream...
Forum Discussion
Hi CochiseKev. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
Thanks.. already sent a detailed email with full account info and more to the email address above a few days ago, no response (yet), hence the post here.
I am so sorry to hear you are not satisfied with your service. Please DM us your complete name and address so we can assist you.
Did you want to troubleshoot with the forum? If so, can you give some data on your network and the problem?
Hi Doris, I just sent another email (first one never responded to, sent 2/15) that now includes screenshots of the modem signal levels both at night when I'm getting full speed, and during the day when it's down to 10 mbps - the numbers are virtually identical. Hopefully someone will see that email and provide some assistance this time. This is getting frustrating and tech support is virtually no help on the phone because they just refer to their script and want me to power cycle everything a zillion times - don't seemed to be trained enough to solve any actual problems that power cycling won't fix.
Hi CochiseKev, you should definitely have received a response to your email. Please verify that you are sending the email to Cox.Help@cox.com. Thanks! I want to get to the bottom of this for you!
