Forum Discussion

Jack_H's avatar
Jack_H
Contributor
5 years ago

Random Ping Spikes and Packet Loss

I am at a loss of ideas with my internet connection quality. I have been getting random ping spikes and packet loss in all online games and discord. This has been going ever since I moved into this h...
connection
connection issues
ConnectionLoss
lag
latency
packet loss
Becky's avatar
Becky
Moderator
Hi Jack, the next time you experience this issue, please bypass your router before running/posting a PingPlotter traceroute. Connect a device directly to your modem with an ethernet cord and restart the modem by unplugging the modem for 30 seconds. Thanks! -Becky, Cox Support Forums Moderator
  • jonathonjoseph's avatar
    jonathonjoseph
    Contributor
    5 years ago

    We just got a 20 minute window of quality internet here in Arizona. Sadly it has now passed. 

    • Jack_H's avatar
      Jack_H
      Contributor
      5 years ago

      depressing

      • jonathonjoseph's avatar
        jonathonjoseph
        Contributor
        5 years ago

        This is what the latency flux has been since 3 pm PST for us in Arizona.