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Packet loss making games unplayable
Ping Plotter Blizzard World Of Warcraft East Coast Server IP Ping Plotter Google.com Ping Plotter 4.2.2.2 Ping Plotter Open DNS IP Ping Plotter www.Pingplotter.com I have had a technician come to my house and using his tool says he gets all green lights from my drop out. I have had Blizzard assure me their servers are fine but after taking a look at this ping plotter you can clearly see intermittent packet loss. So at the time the tech tested it was likely fine. Ping Plotter shows results over a ten min test and the random drops are more apparent. This is gigabit speed that is sorta new to my area and I feel like it costs me a lot to have, I am very happy with it. Until I want to game online or stay connected to something. I get enough packet loss/jitter to cause a disconnect. Sometimes its short enough that it corrects in game and I just get a rubberband like effect. sometimes its enough to cause the game to kick me. sometimes it just freezes the game and while i am disconnected from their server i can still walk around but not actually do anything in game. interact with characters, cast spells, etc. I would really love some help with this problem! I have tried so many things ruling things out to come to this point. Even as I type this I keep getting notifications at the top right of this website telling my I have 'successfully reconnected'. I need someone to take a look at these links and help to fix this Anyone else that looks will not be able to see these issues with they way they are testing it. I am not sure what else to do but reach out to the forums as home techs and tech support phone calls don't see this problem and assure me everything is fine. but its not fine. not at all. every web site i try to ping for some time shows the same results. 0 issues from my computer to my router the problem begins on the 1st hop after my router. its not consistent this is why the basic level support technician doesn't see it. I will provide any other info I need. I just want to solve this. so far I have paid for a few months of IMO expensive internet and have been unable to use it for the reason i got it. GAMING.
Random Download Latency Issue
I have Gigabit service and began having an issue about three weeks ago. At random times, my download speeds will have severe latency. Speed tests will normally show download speeds of under 2.0 MBPS, however upload speeds always remain normal at around 30-35 MBPS. Occasionally (maybe once every three days) I will lose my connection completely with my Cox supplied modem showing a red light. If I unplug the modem and replug it in, I return to normal speeds (500 mbps + download, 30-35 mbps upload). This fix sometimes lasts a short time, maybe 30 minutes, and sometimes much longer, up to 12+ hours. I have found no pattern to when the latency occurs, but it does seem to always need to be reset every morning when I wake up. At first I thought it might be a modem issue, so I swapped out my COX modem for a Surfboard 3.1, however that did not fix the problem. I have since put them Cox modem back into use. Cox came out to repair on 11/5. The technician checked inside and outside connections, confirming it was not an issue with my equipment or my connection at the house. He then confirmed work had been done in the neighborhood that morning to fix an issue with arching inside a box (junction box?) due to a screw touching an exposed wire.I had not had any outages since that morning, so I accepted that answer. I then had no issues until 11/10 when the problem reoccurred.Cox is set to come back out on 11/17 to once again try to solve the issue. They set the appointment up as a special project in the system so that they check external issues, vice going through all my connections again (which we established on 11/5 did not appear to be the issue). Before the first technician came out, download speeds were normally under 1.0 mbps, usually around 0.2 mbps. When the problem began to occur again on 11/5, I normally see speeds below 2.0 but well above my previous lows. This morning before I reset the modem, I saw download speeds of 5.0 mbps. Again, I have never had any issues with upload, only download latency. I'm of course, very frustrated. My customer service experience has actually been good thus far, the technician who came out was very thorough and really did seem to believe my issue was resolved. I just want to be assured the issue is actually resolved on the next visit.
Direct burial coax cable
We are moving our internet services to a house which is serviceable yet there needs to be a line run from the home to the street, a total distance of about 700-feet. We planned on installing the line from the house ourselves, and are wondering if RG-11 Direct Burial Coax with a signal amplifier isthe right type to use. The technician can then connect the buried line to the pole. We are wiring the connection into the house with RG-6 coax.Any feedback would be appreciated.
Packet loss: Cox split the node, but it didn't help!?
I'm extremely saddened, disappointed, and heartbroken right now. We've been having extreme packet loss and latency spikes for the last 7 months. I posted about the experience four months ago here: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/28432/upstream-packet-loss-and-jitter We weren't able to make any progress with technicians/support teams so we were about to begin the process of switching to a new provider when several neighbors jumped in, said we're not alone, and even provided us with an official date for a node split – June 30, 2021, which was a few months away.We decided to wait it out. Yesterday morning we received notice that they were starting on the upgrade, and a few hours later they were finished. I was monitoring latency and packet loss throughout the day with PingPlotter and saw no improvement. Below is an example with 3 hours of packet loss at times peaking 25% over 5 minute intervals. We checked in with the neighbors, andall of them said that their internet was flawless (edit:some neighbors are now reporting that there has been no improvement). Before the node split, we had two technicians come to the residence and confirm that everything was good from our end. They confirmed the equipment and signals were all working nominally. Edit:I had another technician come on June 2 and he found no issues within the residence but did see unusual latency at the tap. He didn't see packet loss (he arrived when it was relatively calm), but packet loss started shortly after he finished testing the tap and he kindly refused my request to go test again for a couple more minutes.😅Regardless, it's pretty likely that the latency he saw is related to the packet loss. I'm making one last massive push to get this fixed. I will continue posting updates to this thread until we resolve the issue. I really feel like we can figure this out. Just need to find a way to get someone out here to diagnose the issue beyond the tap!Is there anyway to contact the tech dispatch directly?
I'm not trying to contact support. I want to actually speak to the guys working on the lines. Been sitting on severe packet loss going on two months soon. Field Tech Supervisor finally came out and identified issue on the pole outside. Said every port or whatever was bad when he tried to switch me over. Noise feeding back into the line or something. Well, the problem has been found. But getting an actual person out here on the bucket truck is taking way too long. I literally can't do anything with this packet loss. At least when you schedule a service appointment you are given a date and time. When it comes to them submitting tickets to their field crew or whatever you are left in the dark. I would just like to be given a time frame on when I can expect to have someone coming out here on the truck to fix this. I've even called Corporate and the best thing I was told was "I've sent an email to them". Bro.
as awful as cox's service is, packet loss / ping spikes cant be exclusively blamed on them (outages though)
i think this website should be stickied at the top of the forum with the others https://www.badmodems.com/ start at the 'whats the issue?' page the amount of modems / gateways out there with the intel puma 5/6/7 is unreal. i actually upgraded from one intel puma to another. i didnt start seeing real stable, consistent internet until i migrated to a broadcom chipset based modem. if youre really too lazy to read the link. millions and millions of modems out in the wild feature a chipset by intel named the puma that is absolute dog water for any type of jitter or latency sensitive application. the chance that youre on one right now is pretty high.
Terrible Latency/Ping, WinMTR results.
So, I have dealt with this for more than a year now, and even after moving out, I somehow managed to find a place with worst internet connection. Guy over the phone as I am sure technician will ignore my personal WinMTR results, and just use their ping test that will show it's all perfect, then I will be charged $100 for the technician showing up to tell me what the support agent told me. Anywho, below are my terrible test results when playing Overwatch. I haven't played a game, or streamed a show in two months because I either rubber band, jitter, or disconnect, or my quality changes every two seconds on my chromecast. I am not sure what to do. |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.0.1 - 0 | 346 | 346 | 0 | 0 | 6 | 1 | | 10.134.92.1 - 2 | 324 | 318 | 6 | 39 | 212 | 18 | | 100.120.108.54 - 2 | 324 | 318 | 9 | 40 | 218 | 19 | | 100.120.108.0 - 2 | 324 | 318 | 8 | 41 | 218 | 19 | | langbprj01-ae1.rd.la.cox.net - 3 | 320 | 313 | 11 | 44 | 200 | 22 | | 68.105.30.130 - 2 | 324 | 318 | 12 | 46 | 207 | 23 | | ae1-br01-eqla1.as57976.net - 2 | 324 | 318 | 17 | 199 | 895 | 118 | | 137.221.68.77 - 2 | 324 | 318 | 11 | 44 | 213 | 23 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 70 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderUpstream packet loss and jitter
We're experiencing latency spikes and packet loss throughout the day. It appears to be upstream based on testing I've done so far. All the details are below. It comes and goes suddenly and seemingly at random, and does tend to fade away during the night as if it were congestion. Had a tech come out, he just left. Said he checked the line all the way from the modem to the tap and the signals were all excellent. Once he reconnected the service I could immediately see high jitter and packet loss in PingPlotter. He said there's not much we can do since the signals are all good. We have the Panoramic WiFi Gateway. The modem was originally bridged, but I factory reset it in an attempt to debug this issue -- didn't help. Jitter and packet loss is seen simultaneously by two desktops wired directly into the modem (well, through a wall). I recently saw the modem reboot itself on its own when the issue was happening. Not sure if related. I've been running PingPlotter for a few days against the following targets: Google DNS (8.8.8.8) CloudFlare DNS (1.1.1.1) The default gateway assigned to my modem (resolves to ipxx-xxx-xx-x.ph.ph.cox.net) The modem itself (192.168.1.1) The jitter spikes and packet loss occur simultaneously in all of these targets except for the modem itself which remains stable.I will attach plenty of screenshots at the end of this post. When analyzing results from Google or CloudFlare in PingPlotter, I see the same thing many others on these forums have seen: The first hop is the modem (192.168.1.1) with no issues. The second hop is a private IP that is likely the CMTS (10.97.32.1). Continuous packet loss always begins here. The default gateway (that IP which resolves to ipxx-xxx-xx-x.ph.ph.cox.net) shows the same packet loss but does not have any intermediary hops like the CMTS. I've also been running basic tests with packetlosstest.com and have beenable to reliably correlate those results to the packet loss shown in PingPlotter. According to packetlosstest.com the loss is only upstream. I've performed dozens of tests and I have only ever seen upstream packet loss. During the worst times I've had speed tests shownearly 0.1 Mbps upload. The download was also poor, but speedtest.netuses TCP so that's not necessarily an issue. See screenshot further below. This can get extremely disruptive of any online activities that require stability, especially VoIP and live screen sharing. Iusually have totether my phone and useexpensive LTE to do some of these tasks. If it can be looked into or ifwe can get any advice on how to proceed, we would highly appreciate it! Now for some screenshots... PingPlotter 24hSummary: Please ignore the red block towards the end, that was the technician doing his work. You can see the 24 hour pattern here. It seems to follow a congestion pattern, though I've also experienced thisissue as late as 2-3am several times (haven't caught it that late on PingPlotter yet). PingPlotter to CloudFlare: Just an example showing continuous PL starting at the famous second hop (CMTS) for a regular web connection. It's the same exact story across all target websites. Packet Loss Test: This is one of many examples of packetlosstest.com showing upstream packet loss. The activity on the right from PingPlotter occurred during the test and correlates with the packet loss seen in the test. The order of targets in PingPlotter are different and there's more, but the top timeline graph is still the modem and the rest include the same targets as above. PingPlotter (while I was typing up this post): I was going to look for a time to zoom in on where it goes from decent to bad very suddenly, and I didn't need to look for one as it started happening right then and there. If I was on a voice call, sharing my screen, or playing an online game right now, I'd be having a very rough time. I ran packetlosstest.com shortly after but ithad calmed down by then, still showed 1.7% though. Speed Test: I got lucky with this one since the packet loss comes and goes very quickly and it's hard to capture in some tests without blowing 20 minutes doing them repeatedly.It slowed down this speed test to such an extent that my 300/30 Mbps connection became this. The next speed test was a lot better. This was on Feb 20 long before I began monitoring with PingPlotter. I will try to reproduce in the future and correlate with PingPlotter. Modem upstream: The tech said all the signals were excellent so I'm not really concerned with it being an issue on my end. Downstream signals have been steady all this time with SNRalways at least35 dB and usually in the 40-41 range. Power levels have also been good, well within -5 and 5 dBmV. Here's upstream: There are "uncorrectable codewords" on the modem, but these only appeared after the technician came and disconnected service for his testing. Before that, there were 0 uncorrectables. I'm not sure if that could have caused them, so I'll include this image just in case.
Packet loss, latency on gigablast in Scottsdale, AZ for the last few months
I've been battling issues similar to multiple other recent posts on the forums [1, 2, 3, 4].Since this problem has started, I've replaced the cabling in my house, gotten a new modem and a new router, but the problem has persisted. As of today, I've had four different techs come to my house. Techs 1 and 2 both replaced the connections from my house to my tap. Tech 3 did that too, but also said he added a "boost filter" because of "low transmits" to my modem. Tech 4 replaced connections as well, and then said he "lowered the signal" because it was "too high" at the modem (sounds like he removed the boost filter from tech #3 lol). Today I noticed there is one especially bad host in the tracerts to both a sample Rocket League server and to Google, and several other hosts giving packet loss. Sunday and Monday had very bad packet loss all day, while it cleared late Monday night (9pm-1am). Today there was supposedly an outage in my area, but my Internet access was fine, and in fact had very little packet loss. Lo and behold, as the "outage" was clearing up, the packet loss came back. Attached are several samples from yesterday and today. I chose a smattering of times from yesterday's samples to show that the problem was definitely exacerbated during peak times, but that there is still packet loss in the tracert on Cox's end even outside of peak, which persists even after today's supposed outage was fixed. In addition to this, the last phone tech I spoke to via the Cox Cares (what a BS name) actually remarked that Arizona was the highest reporter of these issues in their personal experience. To me, that's pretty telling. Obviously it's anecdotal, but with my data and the rest of the data from others it seems to me Cox has some serious infrastructure issues that they are actively choosing to avoid dealing with. Lucky for them they have a monopoly here, huh? https://drive.google.com/file/d/1irw5zdTEkkEb5818-UJJBkbLkP6DHzFM/view?usp=sharing https://drive.google.com/file/d/1pkmfPBba58rBVsLE1dvU53BGUTjvKtNN/view?usp=sharing https://drive.google.com/file/d/1gHbb7vwUXIT2FXpFvoeNbbpUsogvPwT7/view?usp=sharing https://drive.google.com/file/d/1RmCGIvrtx1Sc1Q7w0yU7b6gbJP_ggy3G/view?usp=sharing https://drive.google.com/file/d/1TmK8voj4KXR4li6N7XahocB4uA6HC5m1/view?usp=sharing https://drive.google.com/file/d/1bLOWFfg9vnDwZ6PAbCz1G_406JJmSeXe/view?usp=sharing https://drive.google.com/file/d/1LhWZxlJoREkhb7Fji6HAZ0X6EIC6J55d/view?usp=sharing https://drive.google.com/file/d/19YF_sdIIG8sAyVAQorc_fYIj0X6cjlHO/view?usp=sharing [1]Gaming and warzone/CoD in general packet burst - Internet - Internet Forum - Cox Support Forums [2]Noisy node issues - Speed drops until reset - Internet - Internet Forum - Cox Support Forums [3]Terrible packet loss and jitter. - Internet - Internet Forum - Cox Support Forums [4]Another packet loss and ping spike issue - Internet - Internet Forum - Cox Support Forums