Random Download Latency Issue
I have Gigabit service and began having an issue about three weeks ago. At random times, my download speeds will have severe latency. Speed tests will normally show download speeds of under 2.0 MBPS, however upload speeds always remain normal at around 30-35 MBPS. Occasionally (maybe once every three days) I will lose my connection completely with my Cox supplied modem showing a red light. If I unplug the modem and replug it in, I return to normal speeds (500 mbps + download, 30-35 mbps upload). This fix sometimes lasts a short time, maybe 30 minutes, and sometimes much longer, up to 12+ hours. I have found no pattern to when the latency occurs, but it does seem to always need to be reset every morning when I wake up. At first I thought it might be a modem issue, so I swapped out my COX modem for a Surfboard 3.1, however that did not fix the problem. I have since put them Cox modem back into use. Cox came out to repair on 11/5. The technician checked inside and outside connections, confirming it was not an issue with my equipment or my connection at the house. He then confirmed work had been done in the neighborhood that morning to fix an issue with arching inside a box (junction box?) due to a screw touching an exposed wire. I had not had any outages since that morning, so I accepted that answer. I then had no issues until 11/10 when the problem reoccurred. Cox is set to come back out on 11/17 to once again try to solve the issue. They set the appointment up as a special project in the system so that they check external issues, vice going through all my connections again (which we established on 11/5 did not appear to be the issue). Before the first technician came out, download speeds were normally under 1.0 mbps, usually around 0.2 mbps. When the problem began to occur again on 11/5, I normally see speeds below 2.0 but well above my previous lows. This morning before I reset the modem, I saw download speeds of 5.0 mbps. Again, I have never had any issues with upload, only download latency. I'm of course, very frustrated. My customer service experience has actually been good thus far, the technician who came out was very thorough and really did seem to believe my issue was resolved. I just want to be assured the issue is actually resolved on the next visit.
Direct burial coax cable
We are moving our internet services to a house which is serviceable yet there needs to be a line run from the home to the street, a total distance of about 700-feet. We planned on installing the line from the house ourselves, and are wondering if RG-11 Direct Burial Coax with a signal amplifier is the right type to use. The technician can then connect the buried line to the pole. We are wiring the connection into the house with RG-6 coax. Any feedback would be appreciated.
Is there anyway to contact the tech dispatch directly?
I'm not trying to contact support. I want to actually speak to the guys working on the lines. Been sitting on severe packet loss going on two months soon. Field Tech Supervisor finally came out and identified issue on the pole outside. Said every port or whatever was bad when he tried to switch me over. Noise feeding back into the line or something. Well, the problem has been found. But getting an actual person out here on the bucket truck is taking way too long. I literally can't do anything with this packet loss. At least when you schedule a service appointment you are given a date and time. When it comes to them submitting tickets to their field crew or whatever you are left in the dark. I would just like to be given a time frame on when I can expect to have someone coming out here on the truck to fix this. I've even called Corporate and the best thing I was told was "I've sent an email to them". Bro.
as awful as cox's service is, packet loss / ping spikes cant be exclusively blamed on them (outages though)
i think this website should be stickied at the top of the forum with the others https://www.badmodems.com/ start at the 'whats the issue?' page the amount of modems / gateways out there with the intel puma 5/6/7 is unreal. i actually upgraded from one intel puma to another. i didnt start seeing real stable, consistent internet until i migrated to a broadcom chipset based modem. if youre really too lazy to read the link. millions and millions of modems out in the wild feature a chipset by intel named the puma that is absolute dog water for any type of jitter or latency sensitive application. the chance that youre on one right now is pretty high.
Packet loss, latency on gigablast in Scottsdale, AZ for the last few months
I've been battling issues similar to multiple other recent posts on the forums [1, 2, 3, 4].Since this problem has started, I've replaced the cabling in my house, gotten a new modem and a new router, but the problem has persisted. As of today, I've had four different techs come to my house. Techs 1 and 2 both replaced the connections from my house to my tap. Tech 3 did that too, but also said he added a "boost filter" because of "low transmits" to my modem. Tech 4 replaced connections as well, and then said he "lowered the signal" because it was "too high" at the modem (sounds like he removed the boost filter from tech #3 lol). Today I noticed there is one especially bad host in the tracerts to both a sample Rocket League server and to Google, and several other hosts giving packet loss. Sunday and Monday had very bad packet loss all day, while it cleared late Monday night (9pm-1am). Today there was supposedly an outage in my area, but my Internet access was fine, and in fact had very little packet loss. Lo and behold, as the "outage" was clearing up, the packet loss came back. Attached are several samples from yesterday and today. I chose a smattering of times from yesterday's samples to show that the problem was definitely exacerbated during peak times, but that there is still packet loss in the tracert on Cox's end even outside of peak, which persists even after today's supposed outage was fixed. In addition to this, the last phone tech I spoke to via the Cox Cares (what a BS name) actually remarked that Arizona was the highest reporter of these issues in their personal experience. To me, that's pretty telling. Obviously it's anecdotal, but with my data and the rest of the data from others it seems to me Cox has some serious infrastructure issues that they are actively choosing to avoid dealing with. Lucky for them they have a monopoly here, huh? https://drive.google.com/file/d/1irw5zdTEkkEb5818-UJJBkbLkP6DHzFM/view?usp=sharing https://drive.google.com/file/d/1pkmfPBba58rBVsLE1dvU53BGUTjvKtNN/view?usp=sharing https://drive.google.com/file/d/1gHbb7vwUXIT2FXpFvoeNbbpUsogvPwT7/view?usp=sharing https://drive.google.com/file/d/1RmCGIvrtx1Sc1Q7w0yU7b6gbJP_ggy3G/view?usp=sharing https://drive.google.com/file/d/1TmK8voj4KXR4li6N7XahocB4uA6HC5m1/view?usp=sharing https://drive.google.com/file/d/1bLOWFfg9vnDwZ6PAbCz1G_406JJmSeXe/view?usp=sharing https://drive.google.com/file/d/1LhWZxlJoREkhb7Fji6HAZ0X6EIC6J55d/view?usp=sharing https://drive.google.com/file/d/19YF_sdIIG8sAyVAQorc_fYIj0X6cjlHO/view?usp=sharing [1] Gaming and warzone/CoD in general packet burst - Internet - Internet Forum - Cox Support Forums [2] Noisy node issues - Speed drops until reset - Internet - Internet Forum - Cox Support Forums [3] Terrible packet loss and jitter. - Internet - Internet Forum - Cox Support Forums [4] Another packet loss and ping spike issue - Internet - Internet Forum - Cox Support Forums