Question about the return of data caps
So according to Cox website, today is the day they officially return the data caps that they suspended for a few months due to Covid-19 (big bummer)
My question is, if the data cap suspension ...
Forum Discussion
They told me via e-mail that any billing period that began in June will be exempt from data caps. Any billing period beginning in July and after will have data caps.
Taskforce who did you talk to to get this info I called yesterday and they don't have that information do you have an email I can contact trying to.cover my behind thanks in advance
it's going by data usage dates not billing
- Hi Wruiz0720, please feel free to email us at cox.help@cox.net Please include your complete home address along with a link to this thread.
Thank you,
Mike J.
Cox Support Forums ModeratorThe e-mail cox.help@cox.net is not working anymore. I tried to send today.
Here is the e-mail I received. I can't say it applies to everyone, but this is what they told me and I have it in writing.
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Hi (name hidden),
Thanks for asking about how we'll handle data usage overages when the COVID-19 suspension expires. You will not be charged for exceeding your data plan for usage cycles that begin in June, even if you exceed usage after June 30, 2020. Does that make sense?
Sincerely,
Becky K.
Cox Social Media Support Specialist
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That is pretty clear wording that any data cycle that began in June is exempt from overage charges even if the usage happens after June 30th that she wrote. This might only be in relation to my personal account, or my area though.
