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mindspring's avatar
mindspring
New Contributor
31 days ago
Solved

Prepaid return label?

I have been trying for days to get a prepaid return label to send back my contour device— Why’s this so impossible??

Any help would be appreciated!

  • Hello Mindspring, 

    We no longer offer prepaid labels for returning equipment. There are a couple of options available to you though. You can return the equipment to one of our Retail stores. To find the locations and hours, check out https://www.cox.com/local/search . You can also return the equipment to any of over 4,500 UPS store locations. You can find store locations at www.theupsstore.com/locations . You would need to allow up to 7 days for the equipment to be shipped from UPS to us. With either of these options, I would recommend keeping a copy of the return receipt. The one from UPS will have the tracking number on it. You can find out more at https://www.cox.com/residential/support/returning-your-cox-equipment.html

     

     

2 Replies

  • Hello Mindspring, 

    We no longer offer prepaid labels for returning equipment. There are a couple of options available to you though. You can return the equipment to one of our Retail stores. To find the locations and hours, check out https://www.cox.com/local/search . You can also return the equipment to any of over 4,500 UPS store locations. You can find store locations at www.theupsstore.com/locations . You would need to allow up to 7 days for the equipment to be shipped from UPS to us. With either of these options, I would recommend keeping a copy of the return receipt. The one from UPS will have the tracking number on it. You can find out more at https://www.cox.com/residential/support/returning-your-cox-equipment.html

     

     

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      You Rock! Hope you are doing well! Miss you all!