This started over the weekend and today (Monday 2/3) has been terrible. It went down at least 7-8 times today. Each time it lasted from a few minutes to 30 minutes. Weather is good, can someone let me what’s happening? The website and Cox app acknowledged the outage.
pingcfang,
Thank you for your patience, and especially for your business to the Cox family. If you continue to face an impact with the service and there isn't a Cox alert present on the App, then we can investigate further. For us to check the area, we'd ask if you could please email us at Cox.Help@cox.com with your complete address and include the URL to this forum comment. As for details of a cause, we may not have that information available as crews work out a solution. Also, if intermittent, then it can take time for crews to ascertain a fix, so you may at times see there's an alert on the Cox App, but find the connection is stable.
This is a user helping user forum and no user here can help with outages. Try contacting Cox through one of the methods in the welcome post. Even they won't be able to give specifics though. They can only basically see what the outage page/app says. Does it give a ETR?
COX service is absolute garbage. Unfortunately it is all that is available in my neighborhood. We are new customers as of 2/12 and have had zero days without some kind of full outage or interruption. When is this company going to fix it's service in North West Pensacola?
Hello. I'm sorry to hear you have been having trouble with your service recently. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with your full name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
