Forum Discussion

PseanA's avatar
PseanA
New Contributor

Only receiving 28Mbps and paying for gigablast. other neighbors report the same thing.

Can anyone explain why I only get a fraction of what I pay for? my last speed test was 16Mbps, and at best I get 28mbps. I pay for  1000Mbps, and I fully understand that one device will never actuall...
bad service
connection issues
slow speeds
unstable
Darkatt's avatar
Darkatt
Valued Contributor III

Are you testing over Ethernet? testing with a device connected via Ethernet will be the ONLY accurate method of seeing what speeds are are seeing. There are way too many things that can affect WiFi, for a test over WiFi to be effective. 

What modem/router are you using?