Recent Discussions
Only receiving 28Mbps and paying for gigablast. other neighbors report the same thing.
Can anyone explain why I only get a fraction of what I pay for? my last speed test was 16Mbps, and at best I get 28mbps. I pay for 1000Mbps, and I fully understand that one device will never actually get those speeds (several people are using the internet), but I am not even getting a twentieth of what I am paying for. I called the support line, and the guy wanted to restart my router and modem (of course), and then tried to have me get a tech to come look at it (for about 100$ of course). I vehemently declined that offer, I know my equipment is good, I paid for excellent brands, and both the modem and the router support +1000Mbps speeds. I told customer service they needed to have someone come check the main line in my neighborhood as my neighbor (and several others) all shared the same experience with me, we are getting hardly any internet. They supposedly created a ticket for a tech to come to inspect the box outside and gave me the ticket number, but I have not received any news on that front yet. @COX - please resolve our situation. -Sincerely, Paying Customers
Ping Spikes each minute
Hi, I have been trying to resolve this issue for a while now. I have had 2 technicians come out now, spoken with 4 customer representatives online and gone up to the Cox store once on top of signing up for the Cox complete care and still the issue is not resolved. I am on ethernet and have tested my pc after kicking all other devices off of the network this has not worked. I was initially suspicious that it could be a node congestion problem but I am unsure. I have run pingplotter and see that every minute or so there are very higher spikes upwards of 500ms sometimes. Recently I was disqualified from an online tournament from this issue. Which is extremely frustrating especially because I am at a loss with this. The first technician ran some test ran some tests off of his gameboy color and told me he was 99% sure that it was the PW3 Cox router/modem I had that was less than 1.5 years old, he didn't have a spare so I was advised to go up to cox to replace it. Once I tested the new PW6 I had the same problem so another technician was sent out. To which he advised this would have to go higher as it above them. I reached out to customer support to inquire and they offered to escalate the issue. Today and went to check the status of this only to discover that there was no evidence of this every being recorded. I have tried to take action on this as best as I could and am happy to hear some advise or suggestions on the matter. Unfortunately I have spend alot of time and money now dealing with Cox and have not gotten anywhere.
Inconsistent Internet During Gaming
Hello. I'm constantly getting dropped from games and my internet feels unstable. Sometimes my internet drops all together. I'm done multiple equipment reboots and checked firmware on my router and modem. Modem is NETGEAR CM1000. I have this "SYNC Timing Synchronization failure" plus some other issues in my modem logs. Any thoughts? Thanks. Time Priority Description 2021-11-14, 17:39:09 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-11-14, 17:27:31 Notice (6) CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: z; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-11-14, 17:27:23 Warning (5) Unicast DSID PSN startup error 2021-11-14, 17:26:59 Warning (5) Dynamic Range Window violation 2021-11-14, 17:26:59 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-11-14, 17:26:59 Warning (5) Dynamic Range Window violation 2021-11-14, 17:26:59 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-11-14, 17:26:59 Warning (5) Dynamic Range Window violation 2021-11-14, 17:26:59 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-11-14, 17:26:55 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-11-14, 17:26:50 Notice (6) TLV-11 - unrecognized OID;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-11-14, 17:26:49 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2021-11-10, 18:05:15 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-11-10, 18:05:15 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-11-10, 18:02:27 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 22:56:31 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 22:55:59 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 22:55:47 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 22:55:37 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 22:55:35 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 22:53:27 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 22:53:20 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 05:13:11 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 05:12:42 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 05:12:29 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 05:12:15 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 05:12:14 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 05:10:29 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 05:10:06 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-09-07, 05:09:58 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-08-28, 23:08:15 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2021-08-21, 14:08:13 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-08-21, 12:05:06 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2021-08-21, 12:05:02 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-08-21, 12:04:42 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; 2021-08-21, 12:04:42 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:ff:00:48;CMTS-MAC=00:27:90:0d:98:ee;CM-QOS=1.1;CM-VER=3.1; Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency 381000000 <tabindex=-1>Startup Procedure Procedure Status Comment Acquire Downstream Channel 903000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 21 903000000 Hz -0.8 dBmV 40.6 dB 303388718 3 0 2 Locked QAM256 1 783000000 Hz -1.1 dBmV 40.8 dB 335350004 0 0 3 Locked QAM256 2 789000000 Hz -1.2 dBmV 40.8 dB 335353952 0 0 4 Locked QAM256 3 795000000 Hz -1.2 dBmV 40.7 dB 335357953 0 0 5 Locked QAM256 4 801000000 Hz -1.1 dBmV 40.7 dB 335360365 0 0 6 Locked QAM256 5 807000000 Hz -1.1 dBmV 40.9 dB 335364637 0 0 7 Locked QAM256 6 813000000 Hz -0.9 dBmV 40.8 dB 335368814 0 0 8 Locked QAM256 7 819000000 Hz -1.2 dBmV 40.7 dB 335372677 0 0 9 Locked QAM256 8 825000000 Hz -1.2 dBmV 40.7 dB 335376917 0 0 10 Locked QAM256 9 831000000 Hz -1.0 dBmV 40.9 dB 335381687 0 0 11 Locked QAM256 10 837000000 Hz -0.9 dBmV 40.7 dB 335385640 0 0 12 Locked QAM256 11 843000000 Hz -0.9 dBmV 40.7 dB 335388861 0 0 13 Locked QAM256 12 849000000 Hz -1.2 dBmV 40.6 dB 335392413 0 0 14 Locked QAM256 13 855000000 Hz -0.9 dBmV 40.7 dB 335396111 2 0 15 Locked QAM256 14 861000000 Hz -0.8 dBmV 40.7 dB 335400080 1 0 16 Locked QAM256 15 867000000 Hz -1.1 dBmV 40.4 dB 335403795 3 0 17 Locked QAM256 16 873000000 Hz -0.9 dBmV 40.6 dB 335408251 1 0 18 Locked QAM256 17 879000000 Hz -0.6 dBmV 40.6 dB 302609709 2 0 19 Locked QAM256 18 885000000 Hz -0.8 dBmV 40.5 dB 302616199 2 0 20 Locked QAM256 19 891000000 Hz -0.9 dBmV 40.4 dB 302624330 2 0 21 Locked QAM256 20 897000000 Hz -0.7 dBmV 40.5 dB 302631132 1 0 22 Locked QAM256 22 909000000 Hz -0.8 dBmV 40.6 dB 302638528 1 0 23 Locked QAM256 23 915000000 Hz -0.6 dBmV 40.5 dB 302646366 4 0 24 Locked QAM256 24 921000000 Hz -0.4 dBmV 40.6 dB 302653933 2 0 25 Locked QAM256 25 927000000 Hz -0.5 dBmV 40.5 dB 302661114 2 0 26 Locked QAM256 26 933000000 Hz -0.7 dBmV 40.6 dB 302668719 1 0 27 Locked QAM256 27 939000000 Hz -0.7 dBmV 40.6 dB 302676047 5 0 28 Locked QAM256 28 945000000 Hz -0.7 dBmV 40.6 dB 302683704 1 0 29 Locked QAM256 29 951000000 Hz -1.1 dBmV 40.4 dB 302691030 1 0 30 Locked QAM256 30 957000000 Hz -1.4 dBmV 40.3 dB 302696571 0 0 31 Locked QAM256 31 963000000 Hz -1.9 dBmV 40.2 dB 302697317 2 0 32 Locked QAM256 32 969000000 Hz -1.6 dBmV 40.5 dB 302698599 0 0Internet unstable
OK, so my connection for while has been super unstable. its been going on for 3 months and the problem hasn't got away. My connection would out of nowhere stop and then continue again. I've already tried to restart my modem even tho just a few days ago I upgraded to the gigablast connection and I have had cox doing troubleshoots which would fix it for a bit but it would just start all over again. Also when it disconnects it would show that IPv6 is disconnect and rarely it would also show that IPv4 is not connected. I would really like to know what's happening because I can't go on for 5 minutes without the internet just disconnecting for 2-10 seconds. My desktop is also connected via ethernet cable and the rest are wireless.
Unstable upload speeds - need solution
I have had a tech out and he replaced the fittings on the coaxial cables, and they upload speeds were fine for 2 days.Then they start to become unstable again. Try streaming to twitch using obs and the last section i had 16384 frame drops andcant even stream smooth at 3000kbps My upload speed is supposed to be 30mbps, but it is very unstable , and the download speed is stable. Need solutions please without having to pay.