Official mail from Cox saying get a free modem period.
Back in 2017 June or July I got a letter from COX saying how grateful they were of my 15 plus years of using them and since I always provided my own modem to access the internet they figured why not give me a modem for free. Well I thought this was a gimmick so I went in with the paper they sent that said across the top "Come get your free modem" . Well when I got there the Lady at the counter went and got the modem I have now and began to ring it up for 69 dollars plus tax and I said STOP and showed her the paper where it said free but She continued and then I went to talk to the manager Darin whom I called today about the free modem as the paper said and he said yes it was free and told the lady to take the charge off my bill and then gave me the modem and told me that it was really free and all I had to do was pay for my internet speed service that I was being charged for which was PREMIUM service and I have done to this day.
Now they want to charge me for modem rental service when I went to pay and they told me the modem wasn't a free one.
So you see why I am posting this in case someone else got the same letter I got and got his free Cisco DPQ 3212 modem and still has that paper.because with out the paper they want to charge me modem rental fee from now own. Oh Darin told me if I had that paper then Cox has to change their billing fee towards me.
my email is>>> ***************@gmail.com