Forum Discussion

joe564338's avatar
joe564338
New Contributor
4 years ago

My own packet loss and latency issues

Hi,
I am getting a huge amount of latency/jitter and packet loss with my connection. I have no problem with bandwidth. Downloads are fine but anything that requires a 1 to 1 live connection is screwed with the amount of jitter I am getting. The problem seems to be the first hop out of my home network. Here is a tracert and ping test I did with your gateway I am connecting to:
C:\Users\Joe's Game PC>ping -t google.com
C:\Users\Joe's Game PC>tracert google.com
Tracing route to google.com [216.58.195.78]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.8.1
  2    41 ms    14 ms    16 ms  10.81.8.1
  3    18 ms    20 ms     9 ms  100.120.109.84
  4    19 ms     9 ms    12 ms  ^C
C:\Users\Joe's Game PC>ping -t 10.81.8.1
Pinging 10.81.8.1 with 32 bytes of data:
Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
Reply from 10.81.8.1: bytes=32 time=38ms TTL=254
Reply from 10.81.8.1: bytes=32 time=9ms TTL=254
Reply from 10.81.8.1: bytes=32 time=30ms TTL=254
Reply from 10.81.8.1: bytes=32 time=10ms TTL=254
Reply from 10.81.8.1: bytes=32 time=10ms TTL=254
Reply from 10.81.8.1: bytes=32 time=77ms TTL=254
Reply from 10.81.8.1: bytes=32 time=108ms TTL=254
Reply from 10.81.8.1: bytes=32 time=17ms TTL=254
Reply from 10.81.8.1: bytes=32 time=36ms TTL=254
Reply from 10.81.8.1: bytes=32 time=76ms TTL=254
Reply from 10.81.8.1: bytes=32 time=92ms TTL=254
Reply from 10.81.8.1: bytes=32 time=12ms TTL=254
Reply from 10.81.8.1: bytes=32 time=24ms TTL=254
Reply from 10.81.8.1: bytes=32 time=131ms TTL=254
Reply from 10.81.8.1: bytes=32 time=77ms TTL=254
Reply from 10.81.8.1: bytes=32 time=33ms TTL=254
Reply from 10.81.8.1: bytes=32 time=108ms TTL=254
Reply from 10.81.8.1: bytes=32 time=278ms TTL=254
Reply from 10.81.8.1: bytes=32 time=11ms TTL=254
Reply from 10.81.8.1: bytes=32 time=25ms TTL=254
Reply from 10.81.8.1: bytes=32 time=13ms TTL=254
Reply from 10.81.8.1: bytes=32 time=123ms TTL=254
Reply from 10.81.8.1: bytes=32 time=52ms TTL=254
Reply from 10.81.8.1: bytes=32 time=68ms TTL=254
Reply from 10.81.8.1: bytes=32 time=49ms TTL=254
Reply from 10.81.8.1: bytes=32 time=34ms TTL=254
Reply from 10.81.8.1: bytes=32 time=66ms TTL=254
Reply from 10.81.8.1: bytes=32 time=160ms TTL=254
Ping statistics for 10.81.8.1:
    Packets: Sent = 29, Received = 29, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 278ms, Average = 61ms
Control-C
^C
 
Issues such as this have been going on for a while even before quarantine started. I live in an apartment complex where they have a deal with you guys to be the only internet choice for the people here. I suspect this is part of the issue. If I wanted to switch service I would have to move out.
I know there is a pinned post about latency and packet loss but it really doesnt cover the issue and doesnt offer solutions.
Another thing is this varies from time to time. Sometimes my connection is perfect but most times it is not.

6 Replies

Replies have been turned off for this discussion
  • joe564338's avatar
    joe564338
    New Contributor

    Microsoft Windows [Version 10.0.18363.1198]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\Users\Joe's Game PC>tracert

    Usage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout]
    [-R] [-S srcaddr] [-4] [-6] target_name

    Options:
    -d Do not resolve addresses to hostnames.
    -h maximum_hops Maximum number of hops to search for target.
    -j host-list Loose source route along host-list (IPv4-only).
    -w timeout Wait timeout milliseconds for each reply.
    -R Trace round-trip path (IPv6-only).
    -S srcaddr Source address to use (IPv6-only).
    -4 Force using IPv4.
    -6 Force using IPv6.

    C:\Users\Joe's Game PC>tracert google.com

    Tracing route to google.com [172.217.6.78]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.8.1
    2 68 ms 49 ms 127 ms 10.81.8.1
    ^C
    C:\Users\Joe's Game PC>ping -t 10.81.8.1

    Pinging 10.81.8.1 with 32 bytes of data:
    Reply from 10.81.8.1: bytes=32 time=195ms TTL=254
    Request timed out.
    Reply from 10.81.8.1: bytes=32 time=116ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=83ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=504ms TTL=254
    Request timed out.
    Reply from 10.81.8.1: bytes=32 time=185ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=191ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=393ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=65ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=175ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=346ms TTL=254
    Request timed out.
    Reply from 10.81.8.1: bytes=32 time=370ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=59ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=285ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=100ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=103ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=13ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=168ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=218ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=183ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=24ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=173ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=239ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=53ms TTL=254
    Request timed out.
    Reply from 10.81.8.1: bytes=32 time=46ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=42ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=59ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=34ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=121ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=235ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=28ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=33ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=76ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=43ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=24ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=248ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=45ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=140ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=37ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=77ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=65ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=191ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=46ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=52ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=20ms TTL=254
    Reply from 10.81.8.1: bytes=32 time=108ms TTL=254

    Ping statistics for 10.81.8.1:
    Packets: Sent = 49, Received = 45, Lost = 4 (8% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 504ms, Average = 133ms
    Control-C
    ^C
    C:\Users\Joe's Game PC>

    Got this today just now

    • joe564338's avatar
      joe564338
      New Contributor

      Im not sure if anything was done today but checking now things seem to be fixed:

      Microsoft Windows [Version 10.0.18363.1256]
      (c) 2019 Microsoft Corporation. All rights reserved.

      C:\Users\Joe's Game PC>tracert google.com

      Tracing route to google.com [172.217.6.46]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 192.168.8.1
      2 15 ms 10 ms 10 ms 10.81.8.1
      ^C
      C:\Users\Joe's Game PC>ping -t 10.81.8.1

      Pinging 10.81.8.1 with 32 bytes of data:
      Reply from 10.81.8.1: bytes=32 time=27ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=11ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=16ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=12ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=18ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=12ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=12ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=12ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=10ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=12ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=18ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=5ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=13ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=29ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=5ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=11ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=9ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=9ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=9ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=19ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=20ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=19ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=18ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=40ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=22ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=19ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=21ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254

      Ping statistics for 10.81.8.1:
      Packets: Sent = 59, Received = 59, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 5ms, Maximum = 40ms, Average = 11ms
      Control-C
      ^C
      C:\Users\Joe's Game PC>ping -t 10.81.8.1

      Pinging 10.81.8.1 with 32 bytes of data:
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=9ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=13ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=14ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=13ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=19ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=12ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=10ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=10ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=20ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=16ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=11ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=9ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=19ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=5ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=35ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=15ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=10ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=11ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=3ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=15ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=13ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=10ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=9ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=25ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=9ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=9ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=32ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=10ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=11ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=13ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=14ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=11ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=8ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=9ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=7ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=6ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=9ms TTL=254

      Ping statistics for 10.81.8.1:
      Packets: Sent = 121, Received = 121, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 3ms, Maximum = 35ms, Average = 8ms
      Control-C
      ^C
      C:\Users\Joe's Game PC>

      Could just be a coincidence though I will update if the problem comes back

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        @joe564338

        Please keeps us updated as to your findings.

        Jonathan J
        Cox Moderator
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @joe564338

    Try bypassing the router (192) and hardwired directly to the modem and run the traceroute.

    Jonathan J
    Cox Moderator
    • joe564338's avatar
      joe564338
      New Contributor

      Microsoft Windows [Version 10.0.18363.1198]
      (c) 2019 Microsoft Corporation. All rights reserved.

      C:\Users\Joe's Game PC>tracert

      Usage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout]
      [-R] [-S srcaddr] [-4] [-6] target_name

      Options:
      -d Do not resolve addresses to hostnames.
      -h maximum_hops Maximum number of hops to search for target.
      -j host-list Loose source route along host-list (IPv4-only).
      -w timeout Wait timeout milliseconds for each reply.
      -R Trace round-trip path (IPv6-only).
      -S srcaddr Source address to use (IPv6-only).
      -4 Force using IPv4.
      -6 Force using IPv6.

      C:\Users\Joe's Game PC>tracert google.com

      Tracing route to google.com [172.217.6.78]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 192.168.8.1
      2 68 ms 49 ms 127 ms 10.81.8.1
      ^C
      C:\Users\Joe's Game PC>ping -t 10.81.8.1

      Pinging 10.81.8.1 with 32 bytes of data:
      Reply from 10.81.8.1: bytes=32 time=195ms TTL=254
      Request timed out.
      Reply from 10.81.8.1: bytes=32 time=116ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=83ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=504ms TTL=254
      Request timed out.
      Reply from 10.81.8.1: bytes=32 time=185ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=191ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=393ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=65ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=175ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=346ms TTL=254
      Request timed out.
      Reply from 10.81.8.1: bytes=32 time=370ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=59ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=285ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=100ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=103ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=13ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=168ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=218ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=183ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=24ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=173ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=239ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=53ms TTL=254
      Request timed out.
      Reply from 10.81.8.1: bytes=32 time=46ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=42ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=59ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=34ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=121ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=235ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=28ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=33ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=76ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=43ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=24ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=248ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=45ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=140ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=37ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=77ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=65ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=191ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=46ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=52ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=20ms TTL=254
      Reply from 10.81.8.1: bytes=32 time=108ms TTL=254

      Ping statistics for 10.81.8.1:
      Packets: Sent = 49, Received = 45, Lost = 4 (8% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 13ms, Maximum = 504ms, Average = 133ms
      Control-C
      ^C
      C:\Users\Joe's Game PC>tracert google.com

      Tracing route to google.com [2607:f8b0:4005:801::200e]
      over a maximum of 30 hops:

      1 39 ms 106 ms 13 ms 2600:8801:ff0e:500::1
      2 200 ms 13 ms 25 ms 2001:578:200:4:8000::5c
      3 57 ms 95 ms 333 ms 2001:578:200:4:8000::29
      4 23 ms 206 ms 20 ms 2001:578:1:0:172:17:249:33
      5 37 ms 64 ms 281 ms 2001:4860:1:1::131a
      6 227 ms 35 ms 77 ms 2607:f8b0:8228::1
      7 ^C
      C:\Users\Joe's Game PC>ping -t 2001:578:200:4:8000::5c

      Pinging 2001:578:200:4:8000::5c with 32 bytes of data:
      Request timed out.
      Reply from 2001:578:200:4:8000::5c: time=81ms
      Reply from 2001:578:200:4:8000::5c: time=28ms
      Request timed out.
      Reply from 2001:578:200:4:8000::5c: time=9ms
      Reply from 2001:578:200:4:8000::5c: time=9ms
      Reply from 2001:578:200:4:8000::5c: time=8ms
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      Reply from 2001:578:200:4:8000::5c: time=38ms

      Still spikes every now and again

      • Allan's avatar
        Allan
        Moderator
        @joe564338, While I am unable to see any packet loss to to the modem from our end, the modem is reporting some time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.