Forum Discussion

hendrix's avatar
hendrix
New Contributor
4 years ago

Internet Upspeed throttled on Gigablast

Last few days ive been having issues with anything that requires my upseed to be consisten and above 10mbps which as of late has been stuck at 100kb/s. Payjng for gigablast atm. Whats the fix?

13 Replies

  • BenS1's avatar
    BenS1
    Former Moderator
    Hi @ Hendrix,

    I know having low upload speeds can be the pits. Please make sure all connections are securely connected (finger tight) and the cables are undamaged. Are those hardwired speeds or speeds on wifi? Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?


    Ben S.
    Cox Support Forums Moderator
    • hendrix's avatar
      hendrix
      New Contributor

      No splitters or amps no. And its both wifi and hardwired results. It happens mainly during peak hours so i do not know whats going on. At around 2338 i got good results back. It runs fin throughout the day. But it will randomly drop at night for a couple hours. This definitely feels like throttling and im not appreciative of that, if it is throttling just please tell me.

      • BenS1's avatar
        BenS1
        Former Moderator
        @Hendrix,
        Thanks for letting us know. Intermittent issues are always difficult to troubleshoot. Please email us at cox.help@cox.com with your full name/address and we can set up a technician visit for you.

        Ben S.
        Cox Support Forums Moderator
  • I have been having g the same issues for the past few weeks. I never got the full 35 Mbps upload. Highest I have seen on my connection is 11mbps.... If I'm lucky. Normal basis my upload runs about 5-7 mbps. Now for the last couple of weeks I might get 3mbps - 30kmbs. I can barely run a PlayStation 4. My boyfriend and, I can't even play together. Oh yeah. And, we are running  wired connections

    • hendrix's avatar
      hendrix
      New Contributor

      Yes im currently out in san diego, el cajon area. This is not good.

    • BenS1's avatar
      BenS1
      Former Moderator
      Hi, @Redrocket4414

      Because this issue has been going on for weeks now, we recommend that you email us at cox.help@cox.com with your full name and address.

      Ben S.
      Cox Support Forums Moderator
  • hendrix's avatar
    hendrix
    New Contributor

    Update: consistently goes down in speeds for hours at a time the comes back for a couple minutes then out again.

    • Kimtiff09's avatar
      Kimtiff09
      New Contributor II

      Sounds like how mine goes in and out at a regular rate, as well. Typical Cox. 

    • Kimtiff09's avatar
      Kimtiff09
      New Contributor II

      Sounds like how mine goes in and out at a regular rate, as well. Typical Cox. 

      • hendrix's avatar
        hendrix
        New Contributor

        Yea if it cant be fixed imma switch providers probably.