Internet Upspeed throttled on Gigablast
Last few days ive been having issues with anything that requires my upseed to be consisten and above 10mbps which as of late has been stuck at 100kb/s. Payjng for gigablast atm. Whats the fix?
Forum Discussion
- Hi @ Hendrix,
I know having low upload speeds can be the pits. Please make sure all connections are securely connected (finger tight) and the cables are undamaged. Are those hardwired speeds or speeds on wifi? Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums ModeratorNo splitters or amps no. And its both wifi and hardwired results. It happens mainly during peak hours so i do not know whats going on. At around 2338 i got good results back. It runs fin throughout the day. But it will randomly drop at night for a couple hours. This definitely feels like throttling and im not appreciative of that, if it is throttling just please tell me.
- @Hendrix,
Thanks for letting us know. Intermittent issues are always difficult to troubleshoot. Please email us at cox.help@cox.com with your full name/address and we can set up a technician visit for you.
Ben S.
Cox Support Forums Moderator
I have been having g the same issues for the past few weeks. I never got the full 35 Mbps upload. Highest I have seen on my connection is 11mbps.... If I'm lucky. Normal basis my upload runs about 5-7 mbps. Now for the last couple of weeks I might get 3mbps - 30kmbs. I can barely run a PlayStation 4. My boyfriend and, I can't even play together. Oh yeah. And, we are running wired connections
Update: consistently goes down in speeds for hours at a time the comes back for a couple minutes then out again.
