Internet Upspeed throttled on Gigablast
Last few days ive been having issues with anything that requires my upseed to be consisten and above 10mbps which as of late has been stuck at 100kb/s. Payjng for gigablast atm. Whats the fix?
Forum Discussion
Hi @ Hendrix,
I know having low upload speeds can be the pits. Please make sure all connections are securely connected (finger tight) and the cables are undamaged. Are those hardwired speeds or speeds on wifi? Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
I know having low upload speeds can be the pits. Please make sure all connections are securely connected (finger tight) and the cables are undamaged. Are those hardwired speeds or speeds on wifi? Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
No splitters or amps no. And its both wifi and hardwired results. It happens mainly during peak hours so i do not know whats going on. At around 2338 i got good results back. It runs fin throughout the day. But it will randomly drop at night for a couple hours. This definitely feels like throttling and im not appreciative of that, if it is throttling just please tell me.
- @Hendrix,
Thanks for letting us know. Intermittent issues are always difficult to troubleshoot. Please email us at cox.help@cox.com with your full name/address and we can set up a technician visit for you.
Ben S.
Cox Support Forums ModeratorSo far its not intermittent. Its now everyday. I have a tech already coming out to look at it.
