Forum Discussion

coolsul's avatar
coolsul
New Contributor
5 years ago

Internet reliability issues: Slow uploads 0.1mbps

I noticed earlier that upload seemed quite unstable.  I ran a few tests and the first result was less than 2mbps, and the second was 0.1mbps.  This is on a gigabit plan and a brand new cable modem (S...
packet loss
slow upload speed
coolsul's avatar
coolsul
New Contributor

I have a quick update as I've been using a tool like PingPlotter to spot check the health of my internet.

2020-08-06 - Here I restarted the modem as you can see in the PingPlotter

https://imgur.com/3LthUv0

Date Time Event ID Event Level Description
08/07/2020 13:06 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:24 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:24 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:24 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:10:3c:39;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 82000100 3 "No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:10;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"

2020-08-10
https://imgur.com/rMcWNkx
Date Time Event ID Event Level Description
08/10/2020 01:59 68010300 4 "DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/07/2020 13:06 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:24 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:24 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:24 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 82000100 3 "No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
08/06/2020 20:12 2436694061 5 "Dynamic Range Window violation"
08/06/2020 20:12 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"
Allan's avatar
Allan
Moderator
5 years ago
@Coolsul, I recommend bypassing the router and running pingplotter again to see if there is any change. Please let us know the results. -Allan, Cox Support Forums Moderator.
  • coolsul's avatar
    coolsul
    New Contributor
    5 years ago

    Hello Allan,

    I already did that before the tech came out and the results were the same.  My post above was to provide an update on how well my connection was doing from the 6 (with a ton of packet loss) to the 10th (which had none).  I had improved alot.

    Right now, my connection is unusable.  As requested pingplotter w/o google wifi router.

    https://imgur.com/FuSBMX2

    Here are the modem logs

    Date Time

    Event ID

    Event Level

    Description

    08/11/2020 19:21

    84000500

    3

    "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:18

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:17

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:16

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:16

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:15

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:14

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:14

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:11

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:11

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:11

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:10

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    74010100

    6

    "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    2436694061

    5

    "Dynamic Range Window violation"

    08/11/2020 19:09

    82001200

    5

    "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    67061600

    6

    "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    73040100

    6

    "TLV-11 - unrecognized OID;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    68000401

    5

    "ToD request sent- No Response received;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:09

    68000300

    5

    "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    01/01/1970 00:00

    2436694066

    6

    "Honoring MDD; IP provisioning mode = IPv4"

    01/01/1970 00:00

    82000500

    3

    "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    01/01/1970 00:00

    84000100

    3

    "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

    08/11/2020 19:02

    82000500

    3

    "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    01/01/1970 00:01

    68000200

    3

    "DHCP FAILED - Request sent, No response;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    01/01/1970 00:00

    68000100

    3

    "DHCP FAILED - Discover sent, no offer received;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"

    01/01/1970 00:00

    82000500

    3

    "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e;CMTS-MAC=00:27:90:0c:61:d2;CM-QOS=1.1;CM-VER=3.1;"