@morara27 Hi Morara27, we find these issues to be quite concerning, and we also regret learning about this poor experience. As of now, I'm not detecting any known issues or outages in your area, and your modem is currently not communicating with us properly. Can you please make sure all cables are tightly fastened and free of damage? This includes any splitters or amplifiers you may have as well. Please don't hesitate to include a link to this forum thread and email us at cox.help@cox.com, for additional support. We truly want to help resolve the internet service issues you're having. -Kevin M. Cox Support Forum Moderator