Recent Discussions
Netgear CAX80 combo modem / router. Router connection keeps dropping off several times during the day
I purchased this Netgear CAX80 in Oct 2021. At the time a high end modem/router ($400). I can say fairly OK for the last 17 months. However, during the last week (early Mar 2023) I've had to reset the modem multiple times during the day (3x) after loosing all the WiFi network connections. I have done the following w/o any successful results: 1. Changed the SSID name & paswords for all the netwoks 2. Changed the modem/router location 3. Plugged the modem/router directly to wall outlet (it used to be plugged to a power strip) Because the router is out of warranty I can't get proper support from Netgear Today, during another router outage I decided to test if hard wiring into the modem w/ ethernet cable I could get online. To my surprise, yes I was able to. So this tells me is therouter section (WiFi) of this modem causing the problem. Again, I had toreset the modem to get everything working again. This can't be normal Yesterday I called COX to check if they could help and the only thing they said was the normal ..."reset" ... which I know that resolves the problem temporarily. However, I shouldn't have to do that 3 or more times a day!!! Has anyone else run into the same problem? What solutions did you apply to fix the issue. Much appreciated for the forum feedback
Downstream channels low?
I bought a new Netgear Nighthawk C7800 this past January as at that time, I was experiencing intermittent internet connectivity via Ethernet and Wifi, and I thought it was hardware related (I previously had an Arris Surfboard). But, the connection is still not stable at times and it seems to get worse at night. With Wifi, both 2.4GHz and 5GHz signals will stop broadcasting and will re-appear on their own, or the quality of the signal is poor to where I experience buffering and stuttering. Reboots of the modem do absolutely nothing to resolve the issue. I spoke to Netgear support, who suggested that I take a look at the power levels for the downstream channels. They informed me those power levels should be between 7 and 14. As of the time I began contacting their support (and Cox's), power levels are wayyyy lower than that: https://imgur.com/xJxHHGL Cox has only suggested that I reboot my modem (figures, and I've done this plenty of times) and I previously had a technician come out but they didn't find anything wrong with the line and suggested the hardware was at fault. Which I doubt it's the hardware because it's just barely 3 months old from being purchased. What the heck can be done to improve the power levels of my line, so that I can get a consistent stable Internet connection?!
Keep losing WiFi at other end of house
I have been blowing through my cell phone data because the phone can't find my wifi. I have been at the other end of raised ranch house from the router (so not very far away) and on the deck and no wifi. My phone is picking up my neighbors wifi but not my own?! This is a new problem because it worked fine last summer when I was out on the deck. Any suggestions?! Thanks in advance.
Internet is not stable
Hello I have been having issues ever since I moved to this new house. Cox had been working great with no issues whatsoever in the previous home. Unfortunately now we cant have a solid connection for more than 1 hour. It's a shame because we pay good money for wifi and use it for work. I have tried everything in my power to try and fix the issue having only a few devices connected at a time, moving the router closer to the middle of the house, checking all the wires. nothing seems to work, we also had multiple techs come in!!!. If I were to guess the issue is coming from the outdoor box but when you mention to them that your wifi is not working and want to sent a tech and the issue is not cox related they want to charge you! I mean my issue should've been fix the day I moved to the new place. When it does work less than 15 minutes they speed is amazing really fast