Internet intermittent service
Hello, I have been having my internet drop like clockwork anywhere from 10am est to 1pm est. Someone please help me understand why is it that I pay $100.00 a month for internet delivered via cable and for some reason it is constantly dropping. As many of your customers are in a telework situation, this is clearly an unacceptable situation. I have had my router replaced and contacted customer service several times only to have my account credited. A credit does not solve my issue, as myself and my spouse rely on this service for our careers. The service has been so terrible I would fire Cox if it didn't have a MONOPOLY on my area. Please, please help me understand why my service is constantly interrupted for seemingly no reason at all. Worse, my neighbors whom all receive service from the same distribution box have been having similar issues, and have been filing complaints. If this continues to happen I will be forced to cancel my subscription to Cox and acquire a mobile hot spot device from one of your competitors. I will then encourage my entire community to do the same, as they have all had the same issue.