Having the same issue here in Goodyear AZ. I had 500gbps service. Last month customer service talked me into upgrading to one gigabit service to fix my speed issues. Guaranteed me I would not see any more issues. Well my issues have changed a bit. I had a technician come out to the house. The technician tests everything here at the house with his equipment and he gets one gigabit down. Any of my computers, the fastest I get is about 120 down. I have a combination of MacBooks and the laptops as well as a smart TV. They all share the same response time. It’s not my equipment. I’m currently sitting at 12 Mb per second. Either they explain themselves or I’m moving on to another service. Something is going on and they’re not owning up to it.
my company supplies me with a hotspot from Verizon for use when I’m onthe road. I actually get faster response to that which is cellular. lol.