Inexistent Upload Speeds
I've been living in my new home for almost three months now. When I moved in, the houses were all wired for Cox internet. I went with the gigablast plan, as I need good internet to do what I do (stre...
Forum Discussion
I had an appointment between 10am-12pm today. I woke up at 9:30 to make sure I was ready for the tech to get here, and saw that he was in the parking lot. I waited around for him to knock on the door, ring the door bell, call me on the phone, etc. and received nothing. I didn't want to bother him if he was on break or something. At 10:12am I received an email stating that my appointment was cancelled because I wasn't home. WHAT??? They made no attempt to contact me? Understandably, I am very frustrated. Thankfully, BrainM (one of the Cox Forum mods) was able to get me to workable speeds for the moment (Thanks again!). I made a call to technical support to get the tech back out and she said the next available appointment wasn't until 3pm. By that time, I will be going to work. She tried rescheduling the appointment for Sunday-Wednesday, but I will be out of town for work. The support on this has been sub par at best and I am very upset about it.
- Hello
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S. Cox Support Forum Moderator
