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- BenS1Former ModeratorHi @Lindy69,
When the technician finds problems on our side or with any of our equipment, no charges are applied. Only the technician can determine if a fee is waived due to an issue caused by Cox equipment or signal delivery. Please email us at cox.help@cox.com with your full name and address. We can discuss account details and schedule you a Technician.
Ben S.
Cox Support Forums Moderator
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