Why are household updates happening outside of the time I have indicated in the settings. This has been going on for weeks. Tech support couldn't fix the issue, tech who came to my house couldn't fix the problem. I called tech support again and was told I should upgrade my Cox router to a series 7 from my existing 6. Not sure why that would make a difference.
Hello, there is a slight difference between a daily update and the cable box dropping connection which will generate a welcome message and go through a reboot. Below are the steps on how to update the time preferrence so it occurs when you normally would not be watching. You may want to make a change by an hour if it is already outside your normal viewing window. This way an update will be sent to the box. If this still occurs, then it may be more signal related where we may need to take a look at. If needed, we can definitely assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
Press the Contour button on your remote control, navigate to far right and highlight the Settings wheel, and press the OK button.
Navigate to highlight Preferences, and press the OK button.
Navigate to the Preferences tab
Navigate to highlight General, and press the OK button.
Navigate to highlight Daily Update Time, and press the OK button.
From there you can change the daily update time to a different 2-hour period where you may not typically watch/record programs
The information you provided is what I have already done. The household updates are scheduled for 4 am. One tech told me that I'm doing everything right and it may be a signal issue. She suggested I upgrade my router from a series 6 to 7 sincep I have 250 Mbps service. I'm going to exchange the router and see if that helps.
Also, I don't do X.
If you feel this may help. We will always be happy to replace equipment for any customers anytime that suggest may help with a concern. If we can assist with any testing or help with any direct questions about your service. We can be reached by email as well at cox.help@cox.com anytime if needed.
Update: last week a updated the 5 panoramic WiFi modem with a 6. I was told that this should fix the problem. Yesterday and today the household updates happened in the afternoon and early evening. I have it programmed to happen between 4 am and 6 am.
Bottom line: no change. The household updates are happening outside the times I scheduled them
So, Cox support, what now? You've sent techs out to the house to check equipment and connection, exchanged the WiFi router.
